Dubuque Police have become aware of a text messaging scam in which members of local financial institutions are receiving text messages advising their ATM/debit card has been deactivated. The message prompts them to call 309-550-7300 and if they do so, they are asked to input card information. Thus far, the text messages appear to originate from 309-361-2993, but citizens are reminded that the incoming/originating number on caller ID or text message can be fabricated to appear as though the call/text is from a legitimate source, and/or to hide the actual number from which the call/text is originating.

Preventative measures remain the same with this,and all other types of scams: 

  • Always take time to verify the source and never provide money, account information and/or personal information to anyone unless you are absolutely positive the request is legitimate.
  • Contact your financial institution and/or local law enforcement if you believe you are being scammed or would like assistance in verifying the authenticity of the inquiry.

UPDATE: We have been informed that the same scam has also been done with phone calls from a 1-800 number. EDSB would like to remind you that we will never call and ask you for personal account information for ATM/Debit Card inquiries. 

Fake NACHA emails
Friday, February 1st, 2013

Fraud often comes and goes in “waves,” which means scams often resurface just as people are beginning to forget about the last time they were used. A scam that is resurfacing now is both annoying and dangerous. Emails are being sent out claiming to be from the NACHA (National Automated Clearing House Association),the body governing the electronic fund transfer networks. These emails often appear to be quite legitimate,but they most definitely are not. If you receive any emails stating that your direct deposit no.xxxxx was rejected, this is not a legitimate email. This is spam. Please DO NOT click on any links within the email. Delete the email immediately. Any links could contain viruses, spyware, or other malware meant to harm your computer or steal any information stored therein. It goes without saying that if you click on links this email will likely propagate itself using your email address book to learn new addresses to send itself to. Much like a real virus the best practice for suspicious emails is always to quarantine them in your trash/spam to prevent their spread.

*Please note: One of the most common and prevalent methods of identity theft is by the phone. Remember that no representative from our bank will ask you for your personal information. If you are ever suspicious of a call please feel free to call us at (563) 556- 7700 or visit us in person to confirm or deny the legitimacy of the call.